insured does not intimate in writing the acceptance of such award, the insurer may not implement the award
Soft skills relate to one?s ability to interact effectively with other workers and customers, both at work and outside. Communication skills are one of the most important of these soft skills.
SERVQUAL - 5 major indicators of service quality - Reliability, Responsiveness, Assurance, Empathy, Tangibles
Active Listening - is where we consciously try to hear not only the words but also, more importantly, try to understand the complete message being sent by another
Elements of active listening - Paying Attention, Demonstrating that you are listening, Provide feedback, Not being Judgmental, Responding appropriately, Empathetic listening
MODELEXAM® 
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