Communication may take place several forms - Oral, Written, Non-verbal, Using body language
Non-verbal communication - Making a great first impression - Be on time always, Present yourself appropriately, A warm, confident and winning smile, Being open, confident and positive, Interest in the other person
Empathetic listening: Being empathetic literally means putting yourself in the other persons shoes and feeling his or her experience as he or she would feel it.
Ethical behaviour - placing the customer's interest before self, Full and adequate disclosure of all facts to the clients and Maintaining confidentiality of client's business and personal information
If the dispute is not settled by intermediation, the Ombudsman will pass award to the insured which he thinks is fair, and is not more than what is necessary to cover the loss of the insured.
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