Important Points for IC 72 - Motor Insurance Exam

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  • A blood alcohol content of 0.08 grams per deciliter or higher is considered a per se case of driving while intoxicated.
  • Insurers are required to capture all the relevant data (related to motor insurance) and forward to the TAC on a quarterly basis.
  • Jose Rose said, ?Quality begins and ends with the customers. The fundamental principal is that the quality is what the buyer defines it as not what the company defines it to be.?
  • Peter F. Drucker said ?The company that understands and anticipates customer needs, delivers consistently high levels of service and connects to customers via the channels of choice wins?.
  • Quality management has brought two types of improvements to fore: i. Improvement aimed at customer satisfaction including product innovation; ii. Improvement aimed at reducing customer dissatisfaction by bringing down chronic waste, inspection and test

Motor Insurance Exam

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