Consumer is delighted only when his genuine claim is settled without any hassles.
Claims Counselor: Insurers should have Relationship Managers as claims counselors who will reach the client and help him in obtaining all documents and shifting of vehicle for repairs, procuring estimates and in consultation with surveyour make him reach to an amicable settlement.
Third Party counselors: In case of third party injury claims, the beneficiary is left to fend for themselves where the black coat provides all help according to his professional understanding.
The culture of helping attitude and standing behind the client for his financial safety must be the motto of each employee.
Consumer delight is possible when a bond of trust is created by insurer with the client so that client is not left to fend for themselves.
MODELEXAM® 
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