Important Points for IC 90 - Human Resource Management (HRM) Exam
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Active listening means listening attentively so as to get both the meaning and the feeling behind what is being said. Maintaing general eye contact, being aware of non-verbal communication and concentrating on what the client says-these are characteristiccs of active listening.
Organisations are open complex systems. The four major elements of an organisation are: Goals, Structure, Technology and People.
In the initial stages, when the new organisation is being created as a viable unit, the style of management will be adhoc and entrepreneurial. As the organisation becomes bigger, with larger numbers of people and more operational activities, procedures will become more formal.
Management of change is concerned with: Context of the organisation, Content of the change, Process of implementing the change, Time or sequence.
The context of the organisation encompasses everything within and outside the organisation. The context determines the need for and direction of chane.
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