Important Points for IC 90 - Human Resource Management (HRM) Exam

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  • Quality of life and Quality of Work life affect and build on each other.QWL leads to absenteeism, turnover, drugs, alcoholism etc. Good QWL leads to involvement, commitment and creativity at work. Management Development looks at QWL.
  • Quality of Work Life is, in the final outcome, the dependant variable. The variables that cause Quality of Work Life are: The individual, his needs, background etc , Job characteristics, responsibility, skill levels, pressures, etc , Organisational factors, structure, support, communication, participation, reward systems etc.
  • Happiness and satisfction occur when the actual experience is consistent with what one would like to, or expects to, experience.
  • Stress is directly related to QWL. It is experienced by people, in the nature of tension or pressure. It generates a feeling of discomfort and sometimes even of helplessness. If not properly managed, stress can become the cause of debilitating illnesses, like peptic ulcer, colitis, insomnia, hypertension, diabetes, cardiac and kidney problems, etc.
  • Some of ways of coping with the stress and getting back to normal are: Relax, Do anything that is pleasant enjoyable, hobbies, swimming, listening to music, socialise, Practice meditation and yoga, Share with someone who understands you, etc.

Human Resource Management (HRM)

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