Important Points for IC 90 - Human Resource Management (HRM) Exam
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Motivation is an internal impulse and not an external stimulus.
The needs of human beings are the motivators for their performance.
Human needs are varied in number and peculiar in character. Neither the nature nor the intensity of nes is similar in different individuals. But all of us are trying to satisfy some need or the other, by doing something or the other.
According to braham Maslow, needs are of five levels, starting from the lower level to the higher level needs. He calls this order The Hierachy of Needs which include: Physiological need, safety need, social need, Recognition need, Self-Acualisation need.
A study by Fredrick Herzberg showed that among the number of factors that employees experienced in a job, some provided satisfactions while others only provided dissatisfactions, if absent. He called the former group of factors "motivators" and the latter "hygiene factors". Hygiene factors must exist satisfactorily. Otherwise there are negative feelings. The motivators make the worker want to excel, to achieve.
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