Important Points for IC 90 - Human Resource Management (HRM) Exam
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Theories on the motivations of people suggest that individual act in order that they may get pleasure or satisfaction and avoid pain or dissatisfaction. Anything that gives satisfaction is a reward and anything that gies dissatisfaction is a punishment.
Rewards are of various kinds which can be classified under two categories: Monetary rewards may take the form of cash rewards, special increments, additional allowances, perquisites like transport, residential telephnes etc. Non-monetary rewards have infinite variety. Some are job related like higher responsibility, shift to a position or place of choice, duties with more visibility.
Prof.B.F.Skinner, a Harvard Psychologist, sugested reinforcement as an approach to motivation. According to this, the individuals should be rewarded for good performance whenever it occurs. When performance is not satisfactory, the specific situation should be analysed to determine the causes which hamper good performance.
Communication is the process of exchanging thoughts, information, interpretations, ideas, opinions and decisions between persons, to create common understanding.
In the process of communication, the idea in the mind of one person, who is called the Sender, is being transferred to another person, who is called the Receiver.
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