Important Points for IC 90 - Human Resource Management (HRM) Exam
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Upward communication is essential for senior levels to know what is happening at operational levels and to enable them to exercise appropriate controls.
Downward communication is necessary to convey policies and objectives.
Laterl communication helps co-ordination between activities doen at various departments or by various people, who are all dependant on one other.
Formal communication may be either oral or written.
In case of oral communication, there is a direct contact and face to face relationship between the sender and receiver.
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