Important Points for IC 90 - Human Resource Management (HRM) Exam
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In those cases where the information is to be retained for a longer period of time or records are necessary for reference, only written communication is appropriate.
Informal communication: These channels do not recognise official levles of positions. The informal network connects persons who are socially affiliated, mostly through the medium of word-of-mouth.
Listening is important to build relationships.
Interpersonal skills are skills in relating to other people.
Filtering refers to the selective omission or selection of some information, with a view to create a particular impression.
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