DEBT RECOVERY AGENT (DRA) EXAMINATION INFORMATION

Certificate Examination for Debt Recovery Agents / DRA Tele-callers – DRA Exam - IIBF

The service providers engaged by Banks / NBFCs for the purpose of recovery should employ only Debt Recovery Agents who have undergone 100/50 Hours of training and obtained the certificate from IIBF.

Who should write this exam?

• Direct Selling Agent / Direct Marketing Agent / Debt Recovery Agent or any other agent, by whatever name call, who is engaged directly or indirectly either for remuneration or for commission in connection with recovery of debt of banks or enforcement of securities in banks.
• Any individual who would like to make a career as a Debt Recovery Agent for a bank.

Who is a Debt Recovery Agent?

A person engaged by a Bank for collecting specified loans, or advances or other kind of debts from the debtors (or borrowers) following rules / guidelines prescribed by RBI from time to time is a Debt Recovery Agent

OBJECTIVE

This course aims

• To improve functional knowledge in the areas of banking products, policies, processes and procedures,
• To develop competence and soft skills for collection through fair practices.

The training aims to bridge the knowledge gap of the Debt Recovery Agents about the bank products/ policies/ procedures and to sharpen the skill sets in collection, recovery, repossession of securities etc., as well as inter-personal behavioral areas.

Eligibility Criteria & Training Requirements

• Qualification of the candidate: The candidate shall possess the minimum qualification of SSC passed or above
• Age: Candidate must have completed 18 years of age on the date of application for training
• Training:
  • 10th Std. Passed and up to graduation - 100 hours
  • Graduation & above - 50 hours
• Employees of BPO/ Call Centres with educational qualification of graduation and above need to undergo only 50 hours of training as per training schedule provided to Banks/ Accredited Institutes.

  Candidate has to attach the following scanned documents at the time of registration for DRA examination:

  • Proof of educational qualifications
  • Age proof

Exemption: Retired Bank Officers (age 60 years and above) with wide experience in Recovery may be exempted by concerned banks from the training/ certification for appointment by them at their discretion.

DRA Exam fee

Rs 1200 for members and Rs 1500 for Non Members. (Plus taxes)

DRA Exam Passing Criteria

Minimum marks for pass in the subject is 50 out of 100.

Examination will be conducted in English, Hindi and other vernacular langauages viz. Marathi, Malayalam, Gujarati, Kannada, Oriya, Bengali, Tamil, Telegu and Assamese. Dra Telecallers examination will be conducted in English only.

PATTERN OF EXAMINATION:

• Question Paper will contain 90 objective type multiple choice questions for 100 marks.
• The examination will be held in Online Mode only
• There will NOT be negative marking for wrong answers.

Syllabus for Debt Recovery Agents / DRA Tele-callers Exam

MODULE - A

Basics of Banking

Principles of Banking - Structure and Function of Banking - Retail Banking - Recent trends - e-banking - KYC norms

Brief Outline on Various Products

Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc.

MODULE - B

Soft skills

Communication skills - Inter personal skills - Telephone etiquette - Personal etiquette - Negotiation/ Persuasive skills - Analytical Ability - Inter personal behavior

Code of Ethics

RBI Guidelines Banks guidelines

Case studies/ Case laws

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Where will I get Model Question Papers for Debt Recovery Agent Exam?