NISM 10A Investment Adviser Level 1 Notes
Page 175 Of 181
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Banking Grievance System: Handled by bank redress departments and RBI ombudsmen.
BCSBI Role: Sets fair practice codes for banks to ensure customer satisfaction.
Integrated Ombudsman: RBI-appointed ombudsman resolves banking and NBFC complaints.
Banking Escalation: Three-tier system includes branch, zonal, and customer service heads.
Insurance Grievance System: Starts with insurer’s redress mechanism, escalating to IRDAI.
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NISM 10A NISM Investment Adviser Level 1
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