NISM Series II A : Registrars to an Issue and Share Transfer Agents - Corporate Exam Notes
Page 135 Of 136
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Feedback benefits: Helps RTAs improve service quality and efficiency.
Professional language: Avoid negative phrases to maintain investor confidence.
Grievance records: RTAs maintain detailed records of complaints and resolutions.
ODR institutions: Empanelled by MIIs for arbitration and conciliation services.
Investor education: RTAs guide investors on processes and grievance mechanisms.
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