NISM Series II A : Registrars to an Issue and Share Transfer Agents - Corporate Exam Notes
Page 134 Of 136
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Grievance escalation: Investors can escalate issues to SEBI or ODR if unresolved.
Thanking investors: Enhances reputation and encourages positive word-of-mouth.
SOP for documents: All requests must be inwarded and assigned a unique number.
KYC verification: Ensures compliance with anti-money laundering regulations.
Investor communication: Use email/SMS for updates on service requests.
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