NISM 10A Investment Adviser Level 1 Notes
Page 178 Of 181
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Grievance Definition: Expresses dissatisfaction with service or product deficiencies.
SCORES Process: Forwards complaints to entities for resolution with ATR.
Banking Ombudsman Scope: Covers issues like fees, card disputes, and loan refusals.
Insurance Complaint Grounds: Include claim repudiation, premium disputes, and delays.
NPS Resolution: CRA handles complaints, escalating to NPS Trust if unresolved.
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NISM 10A NISM Investment Adviser Level 1
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