NISM Series II A : Registrars to an Issue and Share Transfer Agents - Corporate Exam Notes
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Investor grievances: RTAs must resolve complaints promptly and transparently.
FTR requirements: Single point of contact and extensive product knowledge.
Empathy: Understanding and addressing investors’ emotions and needs.
Patience: Essential for handling frustrated or unclear investor queries.
Compassion: Focuses on relieving investor issues with tailored solutions.
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