NISM Series II A : Registrars to an Issue and Share Transfer Agents - Corporate Exam Notes
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Feedback collection: Seek investor feedback post-resolution to improve services.
Professional attitude: Maintain consistent professionalism in all interactions.
Gratitude: Thank investors to build rapport and loyalty.
SOP compliance: Follow standard operating procedures for processing requests.
Maker-checker concept: Ensures accuracy in document processing by RTAs.
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