NISM Series II A : Registrars to an Issue and Share Transfer Agents - Corporate Exam Notes
Page 132 Of 136
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Online Dispute Resolution (ODR): Alternative for unresolved grievance disputes.
FTR approach: Ensures prompt and accurate handling of investor requests.
Misrepresentation avoidance: Provide truthful information to prevent confusion.
Fair services: Avoid rejections or allotments on flimsy grounds.
Confidentiality: Do not disclose investor information without authorization.
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